Privacy Policy

Last updated: 23 February 2026

Apex Maintenance Group Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.apexmaintenancegroup.co.uk or engage with our services.

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: APEX MAINTENANCE GROUP LIMITED
Company number: 17032019
Website: www.apexmaintenancegroup.co.uk
Email: info@apexmaintenancegroup.co.uk
Registered office address: 9–11 Vittoria Street, Birmingham, England, B1 3ND

We provide property maintenance and repair services within the United Kingdom.

2. What Personal Data We Collect

We may collect and process the following information:

Name

Contact details (email address, telephone number)

Property address where works are requested

Details submitted through contact or enquiry forms

Correspondence you send to us

Technical data such as IP address, browser type, and device information (via cookies)

We do not collect special category data (such as health or religious information).

3. How We Collect Your Data

Your data is collected when you:

Submit an enquiry via our website

Request a quotation or services

Use our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide quotations

Deliver our services

Communicate with you about works or appointments

Improve our website and services

Meet legal and regulatory obligations

We only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

Consent – where you have given clear permission

Contract – where processing is necessary to provide services

Legal obligation – where required by law

Legitimate interests – to operate and improve our business, provided your rights are not overridden

6. Data Sharing

We do not sell your personal data.

We may share limited information with:

Trusted subcontractors or suppliers where required to deliver works

Professional advisers (e.g. accountants or legal advisers)

Regulatory or enforcement bodies where legally required

All third parties are required to respect the security of your data.

7. Data Storage and Security

Your data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements.

8. Your Data Protection Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure of your data (where applicable)

Object to or restrict processing

Request data portability

Withdraw consent at any time (where consent is relied upon)

To exercise your rights, contact us using the details above.

9. Cookies

Our website may use cookies to ensure the site functions correctly and to understand how visitors use our website.

At present, we do not knowingly use cookies for advertising or tracking purposes. If cookies are introduced in the future (for example, analytics tools), this section will be updated accordingly.

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@apexmaintenancegroup.co.uk
Address: Apex Maintenance Group Limited, 9-11 Vittoria Street, Birmingham, England, B1 3ND